Frequently Asked Questions

 

Returns and Refunds

Returns on standard sized products are only accepted if the item(s) have not been washed or worn and returned to ourselves in the same condition it was issued. If the items are not returned like this they will be returned to you. We accept orders that are returned within 14 days of you receiving  it if you change your mind. You will receive a full refund minus postage. If the item is faulty, it will be repaired/remade upon return of the original item.

We do not accept returns on custom orders where the item has been adapted to your own specific requirements.

Fabric information

Pattern placement may vary on each item due to restrictions when cutting. Smaller sizes in particular may not feature full designs if the featured pattern is large. The majority of our items are made with cotton jersey, 95% cotton, 5% elastane. All of our fabric used is Oeko-Tex certified which is a worldwide standard ensuring that fabric production meets requirements to be used for babies and children's clothing. This means that you can be sure that no harmful substances have been used in the production or dying process.

Prices of items are subject to change at my discretion, this may be due to a few reasons such as the fluctuations in the exchange rates and the increase to postal charges.

 

Washing instructions

I advise that you wash inside out at 30 on a delicate cycle, do not tumble dry and iron on the reverse at a low heat avoiding any poppers if necessary. I cannot be held responsible for any fault with your product if this advice is not followed.

A certain amount of fading and wear and tear is expected as with any garment, particularly in areas of hard wear such as bums and knees on leggings/rompers where children are crawling/shuffling. Fading may be more visible on darker fabrics. Washing inside out and never tumble drying will reduce these issues.

Although products are made and finished to the highest standard, poppers may become unstable with time and repeated washing, please cease use if this is the case. None of our products are intended to be worn as nightwear.

 

Delivery

Delivery is via standard first class Royal Mail. Proof of postage is obtained for every transaction and retained indefinitely. Please check your address carefully when you order. In rare circumstances post may take up to 10 days to arrive, please contact me if you have not received your item within this timescale. Edit : Due to COVID 19 postal deliveries are taking longer to arrive, please be mindful of this when asking where your order is.

 

Dispatch Time

Turnaround time not including postage is usually within 28 working days. More details will appear on my Instagram page of my current turnaround times. Please be aware that I am a mum to two young daughters and that sometimes real life gets in the way but customers will always be kept updated via email jo@giraffeandcow.co.uk and Instagram if there are any delays beyond my 28 working day turnaround.

Wholesale and events

We welcome wholesale orders, please contact me via email jo@giraffeandcow.co.uk or the website contact form for further details.

Photos​

​Photos of children are all used with parental permission and must not be reproduced without permission.

Legal bits

Fully insured and registered.

Insured with Ian W Wallace LTD

Registered with HMRC as Sole Trader

Giraffe and Cow Privacy Policy

 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.giraffeandcow.co.uk (the “Site”).

 

PERSONAL INFORMATION WE COLLECT

 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

 

We collect Device Information using the following technologies:

 

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

 

    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

 

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number.  We refer to this information as “Order Information.” Please note that payments are externally processed through Paypal or Stripe and no card details are received by ourselves. Your payments are 100% secure. 

 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

 

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  We will not use your personal information for any other purpose. Should you wish to be contacted for marketing purposes, please subscribe to the mailing list.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

SHARING YOUR PERSONAL INFORMATION

 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the contact form.

 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. 

 

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at jo@giraffeandcow.co.uk or by mail using the details provided below:

Southfield, Back Lane South, Middleton, Pickering, North Yorks, YO18 8NU

GIRAFFE AND COW

Middleton, Pickering, YO18

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